Returns & Exchanges

At Cafe Planta, we want you to be completely satisfied with your home decor and greenery. If your purchase doesn't perfectly fit your space, we offer a 30-day return window for most items in their original condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring fragile botanical goods or ceramics are securely cushioned to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.